PRIVACY POLICY

Last Updated: June 15, 2023

1. Information We Collect

We may collect several types of information from and about users of our services, including:

1.1 Personal Information

• Contact information (name, email address, phone number, mailing address)
• Date of birth and gender
• Emergency contact information
• Payment information (though we do not store complete credit card details)
• Health information relevant to your fitness activities
• Photographs or videos taken during sessions or events (with your consent)

1.2 Non-Personal Information

• Usage details such as how you interact with our website
• Device information including IP address, browser type, and operating system
• Location data when you use our website or mobile applications

2. How We Collect Information

We collect information from you when you:

• Register for our services or purchase a membership
• Fill out forms or surveys
• Communicate with us via email, phone, or in person
• Use our website or social media pages
• Participate in promotions or contests
• Visit our facility and use our services

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services to you
• Process transactions and send related information
• Develop personalized training programs based on your fitness level and goals
• Send promotional communications about events, special offers, or other information
• Maintain safety and security within our facility
• Respond to your inquiries and provide customer support
• Comply with legal obligations

4. Disclosure of Your Information

We may disclose personal information that we collect or that you provide:

• To our employees and contractors who need access to provide services
• To third-party service providers who help us operate our business (such as payment processors, email service providers, etc.)
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• To enforce our Terms of Service
• If we believe disclosure is necessary to protect the rights, property, or safety of Training Club, our clients, or others

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes without your consent.

5. Data Security

We have implemented appropriate measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. These measures include:

• Secure storage of physical documents
• Password protection and encryption for digital information
• Limiting access to personal information to employees and contractors who need it to perform their jobs

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Retention of Information

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. When deciding how long to keep your information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

7. Children's Privacy

While our website is primarily intended for individuals 16 years of age and older, we recognize that children may be clients of our fitness services with appropriate supervision. We welcome clients of all ages when accompanied by and with the express consent of a parent or legal guardian.

Information About Children

We may collect personal information from children under 16 years of age only with the verifiable consent of a parent or legal guardian. This information is limited to what is necessary to provide our fitness services safely and effectively, such as name, age, emergency contact information, and relevant health information.

Parental Rights

Parents or legal guardians have the right to review their child's personal information, request that it be deleted, and refuse to allow further collection or use of the child's information. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing of your personal information
• Data portability (receiving your data in a structured, machine-readable format)
• Withdrawal of consent

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies help us understand how visitors use our site, personalize content, and improve our services.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when this Privacy Policy was last revised. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, sending you an email notification.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• By email: info@trainingclub.ca
• By phone: +1 236-888-7545
• By mail: #124 - 15063 54A Ave, Surrey, BC, V3S 0X9, Canada